API Key Not Generated After Cloud Frame Validation

Forum
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Dear Groq Support Team,

I hope this message finds you well. I’m encountering an issue while trying to generate an API key on the Groq platform. Here are the details of the problem:

  1. Steps Taken:

    • I logged into my Groq account and navigated to the API key generation section.

    • The system displayed a cloud frame (likely for validation/authentication).

    • After completing the validation step, the API key was not generated as expected.

  2. Observed Behavior:

    • No error message appears, but the API key is simply not produced.

    • Refreshing the page or retrying the process does not resolve the issue.

  3. Expected Outcome:

    • A functional API key should be generated immediately after validation.

Could you please:

  • Confirm if this is a known issue?

  • Provide steps to resolve it or generate the key manually?

  • Check if there are any account-specific restrictions affecting this process?

Additional Information:

  • Browser/OS: [e.g., Chrome/Windows 10]

  • Account Email: [Your email]

I appreciate your prompt assistance. Let me know if you need further details.

6

Hi ​ @ct store thank you for reaching out, I’ll email you separately for a few followup questions. Thanks!

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​ @ct store were you able to bypass this
I currently face this issue
​ @yawnxyz can you help out please
Find attached the message i get

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Hi ​ @Shasha I emailed you separately to follow up