I’ve gotten some conflicting information from the support agent, and read through the documents myself to confirm that the information provided by the bot was wrong.
Is there an email or actual support aside from the agent that literally wont send me a BAA
Support agent first said that it would be sent directly with this message
To get it started, could you please provide the following details?
Name of the person who will be signing the agreement
Email address of the signer
Legal name of your company
Once we have that information, we’ll send the BAA right over.
I sent that, no response received for 5 hours. Then I asked to speak with a human and it said this
Then after I asked to speak with a human I received this.
Apologies for the misunderstanding. I understand your concern and desire to speak with someone directly.
I’ve received an update from our team regarding your question, and you do not need to sign a separate BAA form.
By clicking “I agree” (or by continuing to use the service after the update), you already have a binding Services Agreement in place that includes the Data Processing Addendum (DPA) and, for PHI use on Covered Cloud Services, the Business Associate Addendum (BAA).Please rest assured that your agreement is valid and covers the necessary compliance requirements.
I read the BAA and the information provided is wrong, in the document it literally outlines
“This BAA will be effective on the date it is signed or accepted by the Customer (“BAA Effective Date”). Customer must have an existing Agreement in place for this BAA to be valid and effective.”
Where do I even sign this?
