Unable to upgrade to Developer Tier

Forum
1

Sorry to air my dirty laundry in this forum, but I couldn’t find an support email to use for this issue.

I am trying to upgrade to the Developer Tier and I am getting “Error processing subscription upgrade. Please try again or contact support.”

Additionally, I’m getting an error on https://console.groq.com/home: “Application error: a client-side exception has occurred (see the browser console for more information).”

Screenshot 2025-11-10 at 2.42.47 PM
Screenshot 2025-11-10 at 2.42.47 PM1920×1247 428 KB

2

Hi Kyle, thank you for reporting — could you send an email to support@groq.com

Sometimes this happens when Cloudflare gets selectively block-happy for certain IP ranges, or sometimes if you have scripts like ad blockers running.

If you’re able to reproduce, could you go to the network tab and attach the HAR file when you send to Support? They should be able to trace down the error.

3

Hi,

Same error here.
This is a NextJS error:

11:44:47.510 RangeError: date value is not finite in DateTimeFormat.format()
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    NextJS 65
1 Like
4

Hi!

Are you on a VPN or ad blocker / JS blocker / any other chrome plugins? Those might be interfering with our CDN / file loading.

Could you also send the HAR file in the network for us or support to look at?

Best,
Jan