IP Address (-Range) Blocked by Cloudflare

Forum
1

Hi,

I’m facing a recurring issue, where requests coming from our companies servers are denied with Access Denied errors:
```
curl “https://api.groq.com/openai/v1/chat/completions”
-X POST
-H “Content-Type: application/json”
-H “Authorization: Bearer ${GROQ_API_KEY}”
-d ‘{
“messages”: [
{
“role”: “user”,
“content”: “Hi”
}
],
“model”: “openai/gpt-oss-20b”,
“temperature”: 1,
“max_completion_tokens”: 8192,
“top_p”: 1,
“stream”: true,
“reasoning_effort”: “medium”,
“stop”: null
}’

{“error”:{“message”:“Access denied. Please check your network settings.”}}
```

After some back and forth with my IT and your support chat I was told that neither can my IT change our public IP addresses, nor can Groq Whitelist specific IP addresses in the Cloudflare configuration.
Now this is obviously an unsatisfactory situation and I’m wondering firstly, how did our IP range even get blocked in Cloudflare and secondly are there other users facing similar issues? I was recommended to ‘connect to a different network’ but that is not something I can do with our CI/CD runners.

Do you maybe have other suggestions on how to resolve the issue?

Kind Regards
Enrico

2

Hi Enrico,

I apologize for this; could you reach back out to support@groq.com and log the response.headers with the cf-rayId so we can resolve your issue.

Best,
Jan

3

Hi Jan,

Thanks for getting back to me. Today the issue appears to be resolved, so I can’t reproduce the error or capture the headers at the moment. Since it seemed to fix itself before only to return later, I expect it may happen again. When that happens, I’ll make sure to send you the requested details right away.

Kind regards,
Enrico

4

Hi Enrico,

We’ve been working with our Cloudflare contacts behind the scenes, but please email our support again with the data asap if it happens again; the details help us trace down what Cloudflare is doing behind the scenes.

Best,
Jan