I’m facing a recurring issue, where requests coming from our companies servers are denied with Access Denied errors:
```
curl “https://api.groq.com/openai/v1/chat/completions”
-X POST
-H “Content-Type: application/json”
-H “Authorization: Bearer ${GROQ_API_KEY}”
-d ‘{
“messages”: [
{
“role”: “user”,
“content”: “Hi”
}
],
“model”: “openai/gpt-oss-20b”,
“temperature”: 1,
“max_completion_tokens”: 8192,
“top_p”: 1,
“stream”: true,
“reasoning_effort”: “medium”,
“stop”: null
}’
{“error”:{“message”:“Access denied. Please check your network settings.”}}
```
After some back and forth with my IT and your support chat I was told that neither can my IT change our public IP addresses, nor can Groq Whitelist specific IP addresses in the Cloudflare configuration.
Now this is obviously an unsatisfactory situation and I’m wondering firstly, how did our IP range even get blocked in Cloudflare and secondly are there other users facing similar issues? I was recommended to ‘connect to a different network’ but that is not something I can do with our CI/CD runners.
Do you maybe have other suggestions on how to resolve the issue?
Thanks for getting back to me. Today the issue appears to be resolved, so I can’t reproduce the error or capture the headers at the moment. Since it seemed to fix itself before only to return later, I expect it may happen again. When that happens, I’ll make sure to send you the requested details right away.
We’ve been working with our Cloudflare contacts behind the scenes, but please email our support again with the data asap if it happens again; the details help us trace down what Cloudflare is doing behind the scenes.
hi , i am also facing the same issue . {“error”:{“message”:“Access denied. Please check your network settings.”}} on my company server. i contacted support team but that say to change my ip which is currently infeasible for me so can you provide any other solution.
thanks for sharing, I’ll escalate this with support — make sure that you don’t have any VPNs turned on, that’s usually the main reason this is triggered (sometimes including company VPNs/firewalls or service provider VPNs)
Hi team! I’m getting blocked by Cloudflare when trying to use the Groq API and enter the developer console. I have to write this on my phone because I can’t sign in to this community chat without getting the access denied message. I tried on my normal connection, then a few VPNs.
Error:
HTTP 403: “Access denied. Please check your network settings.”
CF-Ray headers:
9a30b37b1c3f1624-MRS (2025-11-23 12:34:30 GMT)
9a309ed22e54f134-BCN (2025-11-23 12:20:24 GMT)
9a30873c5ef8cc4a-BCN (2025-11-23 12:04:17 GMT)
Location: Barcelona, Spain
Endpoints affected:
/openai/v1/chat/completions
/openai/v1/models
Happy to share my IP privately if a team member needs it for investigation.
Usability with a VPN would be great. I do not use wifi connections other than at my home without a VPN, and even at home for ad blocking reasons.
The ability to use or not use your services with a VPN would play a big role in the decision making process to switch from free to a paid plan.
(and cannot predict what VPN my users will use).